Privacy Policy

1. Introduction

BEVISIBLE. ("we", "our", or "us") is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and the choices and rights available to you.

2. Scope & Controller

This policy applies to personal data collected through our website bevisible.co.ke, our client onboarding forms, and other BEVISIBLE. services. The data controller is BEVISIBLE.

If you have questions about this policy or our data practices, contact our Privacy Team at info-desk@bevisible.co.ke.

3. Information We Collect

We may collect personal information that you provide when you register, request a quote, place an order or contact us, including:

  • Full name and job title
  • Business name, domain and website details
  • Contact details (email address, phone number, postal address)
  • Payment or billing information (processed securely by third-party payment processors)
  • Social media account handles or credentials if you opt to connect them

We automatically collect certain information about your device and use of our site, including:

  • IP address, browser type and version, and device identifiers
  • Pages visited, features used, date and timestamps, and click activity
  • Analytics data collected via cookies and similar technologies

For cookies and tracking controls, see section 6. Cookies & Tracking.

When you contact our support or sales teams we may keep records of that communication, including emails, chat logs and files you share.

4. How We Use Your Information

We use personal information for the following purposes:

  • To provide and maintain services: create and manage your website, host content, and deliver features you requested.
  • To process transactions: handle invoices and payments via secure third-party payment processors.
  • To communicate: respond to inquiries, send service updates, billing notices, and operational messages.
  • For marketing (where permitted): send promotional offers and newsletters — you can opt-out anytime.
  • To improve services: analyze usage and feedback to make the platform better and more secure.
  • To comply with legal obligations: respond to lawful requests, tax reporting, and fraud prevention.

Legal bases: Where applicable, our legal basis for processing includes consent, contract performance, legitimate interests (e.g., improving services), and legal obligations.

5. Sharing & Disclosure

We may share data with:

  • Service providers: hosting providers, payment processors, analytics platforms, email services, and other vendors who help deliver our services.
  • Professional advisors: lawyers, accountants or auditors when necessary.
  • Legal requests: where required by law or to protect our rights and property.
  • Business transfers: in connection with a sale, merger, reorganization, or similar transaction.

We require vendors to protect personal data and not use it for other purposes. We do not sell your personal data to third parties.

6. Cookies & Tracking

We use cookies and similar technologies to improve your experience and measure how our site is used.

  • Essential cookies: required for core site functionality (e.g., session management).
  • Performance & analytics: used to understand site usage (e.g., Google Analytics or similar).
  • Marketing & advertising: used to deliver relevant ads and measure ad performance.

You can manage cookie preferences through your browser settings or any cookie banner presented on the site. Blocking cookies may limit some features.

7. Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

  • Accounts & profile data: retained while account is active + 2 years after inactivity (unless otherwise required).
  • Billing & transaction records: retained for at least 5 years for accounting and tax purposes.
  • Support records: retained for up to 2 years unless needed longer for legal reasons.

8. International Transfers

BEVISIBLE. is based in Kenya and may use service providers located in other countries. When personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place (e.g., contractual protections or other legal mechanisms).

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal data. Examples include access controls, encryption in transit, regular security reviews, and secure backups. However, no Internet transmission is 100% secure — please take care when sharing sensitive information.

10. Children’s Privacy

Our services are not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, contact us and we will remove it promptly.

11. Your Rights & Choices

Subject to local law, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request updates or corrections to inaccurate or incomplete information.
  • Deletion: request deletion of your personal data (subject to legal/contractual exceptions).
  • Portability: request a copy of your data in a commonly used machine-readable format.
  • Restriction & objection: request limits on certain processing or object to certain direct marketing activities.
  • Opt-out: unsubscribe from marketing emails using the link in those emails or contact us at info-desk@bevisible.co.ke.

To make a request, contact our Privacy Team at info-desk@bevisible.co.ke. We may ask for information to verify your identity before fulfilling requests. We aim to respond within a reasonable timeframe in accordance with applicable law.

12. How to Lodge a Complaint

If you are in Kenya and believe your data protection rights have been violated, you may contact Kenya’s Office of the Data Protection Commissioner or your local data protection authority. You can also contact us directly so we can investigate and attempt to resolve your concern: info-desk@bevisible.co.ke.

13. Changes to this Policy

We may update this policy occasionally. When we make material changes, we will post the updated policy on this page with a new "Last updated" date. We encourage you to review this page periodically.